FAQ
1. Who are your products for?
Our stickers and custom products are made especially for truck drivers who love to personalize their vehicles — but we also work with individuals and companies.
2. What kind of stickers do you offer?
We primarily offer two types:
• Cut vinyl stickers made from Oracal 651, ideal for trucks and outdoor use. These come with transfer tape for easy application.
• Printed stickers, available in select designs.
We also offer a growing selection of mugs, clothing, and custom items.
3. Can I choose colors and sizes?
Each product lists available colors and sizes. If a certain size or color isn't shown, it means we don’t offer it for that specific design.
4. Can I order a custom design from scratch?
Yes — if you want a completely custom design made by us, please contact us directly via email at contact@csmcustom.no.
5. How do you deliver?
We ship quickly across Norway using Bring and Posten. Delivery usually takes 2–5 working days. Custom orders may take slightly longer.
If you don’t receive a tracking number within 3 business days after your order confirmation, feel free to message us and we’ll check it right away.
6. What payment methods do you accept?
We currently accept PayPal and card payments via secure checkout.
7. Can I return my order?
We only accept returns for damaged or incorrect products. Please contact us within 14 days and include clear photos as proof. Custom designs are not refundable unless faulty.
We ask all customers to carefully check product size, color, and design before placing an order. If there's any mistake, we cannot offer a return — but we often provide a discount on the next order, depending on the size and situation.
In rare cases where the sticker has been properly applied but fails within 3 months due to manufacturing issues, we may offer a replacement. Most issues so far have been due to improper application.
8. Can I return a sticker if I ordered the wrong size or color?
Only if the item is not custom-made. For standard products, contact us and we’ll try to help. We do not guarantee returns for wrong selections.
9. How do I apply the sticker?
All cut vinyl stickers come with transfer tape and include a QR code linking to our video tutorial.
📹 Watch the application video in Norwegian here: How to apply stickers – Norsk
📹 Or watch the English version here: How to apply stickers – English
10. What surfaces can I apply stickers to?
Clean, flat, and dry surfaces work best: truck windows, doors, laptops, walls, etc.
Vinyl stickers with transfer tape may be harder to apply on low-adhesion surfaces (like unpainted plastic or porous materials) because the transfer tape has strong adhesive.
11. Are the stickers weatherproof?
Yes — Oracal 651 is rated for outdoor use and resists water, sunlight, and car washes.
Wait at least 24 hours after applying the sticker before washing it. If it’s damaged earlier, it’s likely due to premature washing.
12. Will the sticker leave residue if I remove it?
Oracal 651 is removable from most surfaces without damage. Adhesion increases over time, so older stickers may need heat (like a hairdryer) to peel off cleanly.
13. Do the stickers come with transfer tape?
Yes — all Oracal 651 cut vinyl stickers are delivered with transfer tape pre-applied.
14. Do you offer bulk or business orders?
Yes! We work with trucking companies and businesses. We can handle batch production, and we issue VAT invoices with no problem.
For larger orders, contact us by email for a custom price offer tailored to your needs.
Still have questions? Reach out to us at contact@csmcustom.no or on Instagram @csmcustom.no